13 Mar COVID-19 Updates
After careful consideration, we have decided to close our office for routine follow-up and new patient appointments from Monday, March 16 – Friday, March 20, 2020 due to the COVID-19 pandemic. We need to all do our part to help “flatten the curve” of new cases in our community.
Due to our attempt to limit our staff’s office time and promote social distancing, access to our phones will be limited. Use of the KLARA app is our preferred HIPAA protected method of communication this week during normal business hours, from 8am-4pm. Please do not reply to this email with patient-sensitive information. Only use KLARA. 🙂
* If you have a follow-up appointment and would like to schedule a virtual telemedicine appointment this week, please use KLARA so send us a message stating, “TELEMED,” and we will send you an invitation for the appointment.
* If you would like to reschedule an in-person new, follow-up, procedure or cosmetic visit after we reopen for normal business, please use KLARA and message “INPERSON.” We will reply to you as soon as possible.
Surgical appointments will be handled on a case-by case basis. Please expect to be contacted directly by our staff.
Thank you for your understanding and patience at this time. We will provide weekly updates as the days progress.
Dr. Hicks-Graham and Staff
*KLARA app can also be accessed via our website for Android phone users. Simply click the “Message Us” button in the bottom-right corner of the page.